Hard Rock Riviera Maya Heaven Section

Hotels & Resorts
Riviera Maya
Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive
Owners access | Hotel information and booking website unofficial

FROM 395,00 (USD $)

Online booking

Best price guaranteed

Check-in

Check-out

Duration Night(s).

Adult(s)

Child(ren)

Book on our site!

Up to 10% less than Booking.com

Free cancellation!

Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

Km. 72 Carretera Cancun-Tulum, 77710 Puerto Aventuras, Mexico

➤ Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive | Quintana Roo

You're eligible for a Genius discount at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive! To save at this property, all you have to do is sign in.

Experience world-class service at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive
Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive is an adults-only enclave within the Hard Rock Riviera Maya resort. Set on the beautiful beachfront, it features 4 fine restaurants, 4 bars, a nightclub with a grotto pool and 2 hot tubs, plus a fully equipped spa on site.

The modern guestrooms feature a hot tub that fits 2 guests, rain shower and trademark toiletries. Guests can take guitar lessons while watching a teacher in the flat-screen TV. Coffee maker and a bottle of wine are also featured. Slippers and bathrobes are provided.

The fine restaurants include a Spanish tapas bar, a French cuisine restaurant, an Italian restaurant and a cafeteria. The Heaven Bar offers a large selection of drinks and cocktails, previous entering the nightclub that features a live DJ playing.

Rock Spa, the fully equipped wellness centre, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'.

There are also several outdoor pools, terraces with sun loungers and a tranquil beach area to enjoy the Caribbean at the Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive.
Couples particularly like the location — they rated it 8.1 for a two-person trip.

See photos for Hard Rock Riviera Maya Heaven Section

Hard Rock Riviera Maya Heaven Section 10

Review score

Based on 81 reviews

Facilities

8.3

Cleanliness

8.7

Comfort

8.6

Value for money

7.2

Location

8.2

Total

7.9

Free WiFi

Room choices in Hard Rock Riviera Maya Heaven Section

X 3

Gold Deluxe Double Room

Diamond Deluxe Double Room

Platinum Deluxe Double Room with Terrace

Rock Royalty Level - Deluxe Platinum

Gold Deluxe King Room - PURE

X 6

Rock Suite Platinum

Deluxe Platinum Sky Terrace King room

Deluxe Room

King Room with Garden View

Deluxe King Room

Hard Rock Riviera Maya Heaven Section Services

Internet	WiFi is available in all areas and is free of charge.
Bathroom	Toilet paper, Towels, Bath or shower, Slippers, Private bathroom, Toilet, Free toiletries, Hairdryer, Bath, Shower
Bedroom	Wardrobe or closet, Alarm clock
View	View
Outdoors	Beachfront, Private beach area, Garden
Kitchen	Coffee machine
Room Amenities	Socket near the bed, Clothes rack
Activities	Bicycle rental, Live music/performance, Themed dinner nights, Beach, Tennis equipment, Water park, Evening entertainment, Nightclub/DJ, Entertainment staff, Diving, Cycling, Games room, Hot tub, Golf course (within 3 km), Tennis court
Media & Technology	iPod dock, Flat-screen TV, Satellite channels, Telephone, TV
Food & Drink	Fruits, Wine/champagne, Snack bar, Breakfast in the room, Bar, Minibar, Restaurant
Parking	Free private parking is possible on site (reservation is not needed)., Valet parking
Reception services	ATM/cash machine on site, Luggage storage, Tour desk, Currency exchange, 24-hour front desk
Cleaning services	Daily housekeeping, Ironing service Additional charge, Laundry Additional charge
Business facilities	Fax/photocopying Additional charge, Business centre Additional charge, Meeting/banquet facilities
Safety & security	CCTV outside property, CCTV in common areas, Smoke alarms, Safety deposit box
General	Pet bowls, Adult only, Minimarket on site, Air conditioning, Wake-up service, Heating, Soundproofing, Car hire, Laptop safe, Lift, Barber/beauty shop, Ironing facilities, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms, Iron, Wake up service/Alarm clock, Room service
Outdoor swimming pool	Open all year, Pool with view, Salt-water pool, Pool/beach towels, Pool bar, Sun loungers or beach chairs
Wellness	Yoga classes, Sun loungers or beach chairs, Hot tub/Jacuzzi, Massage Additional charge, Spa and wellness centre Additional charge, Fitness centre, Sauna Additional charge
Languages spoken	English, Spanish

Hard Rock Riviera Maya Heaven Section Terms and Conditions

Check-in	From 15:00
Check-out	Until 12:00
Cancellation/ prepayment	Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds	Children are not allowed.
Age restriction	The minimum age for check-in is 18
Pets	Pets are not allowed.
Accepted payment methods	Cash Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

To consider

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Infants from 0-3 years old are free.

All children from 4 to 17 years old extra charges apply.

When travelling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required.

Only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Other known names for Hard Rock Riviera Maya Heaven Section

Hard Rock Hotel Riviera Maya Heaven Section

Hard Rock Hotel Riviera Maya- Heaven Section ()

Frequently asked questions about Hard Rock Riviera Maya Heaven Section

How do I get the best price guarantee for Hard Rock Riviera Maya Heaven Section?

Best price guarantee on our site. Book here and avoid any surprises at your arrival to Hard Rock Riviera Maya Heaven Section. If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%.

Is WiFi available at Hard Rock Riviera Maya Heaven Section?

WiFi is available in all areas and is free of charge.

Is there free parking available at Hard Rock Riviera Maya Heaven Section?

Free private parking is possible on site (reservation is not needed)., Valet parking

What are the outdoor activities at Hard Rock Riviera Maya Heaven Section

Beachfront, Private beach area, Garden

What languages are spoken at Hard Rock Riviera Maya Heaven Section?

English, Spanish

What are the general services offered at Hard Rock Riviera Maya Heaven Section?

Pet bowls, Adult only, Minimarket on site, Air conditioning, Wake-up service, Heating, Soundproofing, Car hire, Laptop safe, Lift, Barber/beauty shop, Ironing facilities, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms, Iron, Wake up service/Alarm clock, Room service

Are pets allowed at Hard Rock Riviera Maya Heaven Section?

Pets are not allowed.

What is the check-in time at Hard Rock Riviera Maya Heaven Section?

From 15:00

What is the check-out time at Hard Rock Riviera Maya Heaven Section?

Until 12:00

100% real reviews of Hard Rock Riviera Maya Heaven Section

If you have any questions regarding the facilities or services provided at Hard Rock Riviera Maya Heaven Section, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

United States of America

Jeff

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

This is our 2nd time staying at the Hard Rock Riviera Maya and loved it as much as I did the 1st time! The staff from ch

The property was spacious but not too big. Well lit at night and the employees were always busy keeping the property clean of seaweed and trash.

The only thing I didn’t like about the property was that one night the wait for all the restaurants on the Heaven side was over an hour so we had to go to the Marketplace on the Hacienda side and it was just chaos. I wish Farro was open for dinner but I’m sure it doesn’t pay to have it open.

United States of America

Vicente

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Great experience

It was a great experience and great costumer service.

The spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60 minutes for each one or at least that’s what the service says ,the other thing was the hot tub in my room it was spitting rust and the water turns yellow when you turn it on. But apart from those small details, the service was great ,the food ,the people etc I would definitely recommend this hotel .

United States of America

Jose

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Great place to vacation

Relaxing placeanything

Mexico

Jhasselt

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Very Good

The food was amazing

There room was a little bit old and seems like wasnt taking care as much as it should be.

Estonia

Kadri

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Wonderful

Hotel was nice and cleaned, excellent wifi. Good food and variability in buffee and restaurants. Staff was very firendly and provided a quick service. Enough beach chairs to everyone, no need to go early in the morning, do not miss the spot, like most of the hotels. Hotel had program for every night - live bands, music, shows etc. Good location, very close to Tulum and Playa del Carmen, we used the taxi only. They had nice small swimming areas next to cliff. First we missed the long sand beach to swim in waves but after visiting beach in Cancun we were glad to see different options about the beaches.

We had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to order only food, soft drinks and beer to the room. They said it will be with extra cost, but we did not get the information how much it will be, or which number to use for the order. So, I think we were drinking less coctails as we wished, and instead bought some from local shops to the room. Since hotel is located on quite big area, bars were quite far from our room.

United States of America

Genette

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Amazing trip!

I loved the people and area, everything available and included with your booking. The pools and beaches are to die for!

The only food I enjoyed was at the restaurant “Toro” everything else needed seasoning and was inconsistent. Beware of rooms facing the terrace when it rains, you may get flooding like I did.

United States of America

Gary

3,0 Pleasant

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Poor

I actually fell and ended up breaking my tailbone. I had to go to the doctors which you had at the hard rock hotel, and they charged me. I was in pain for the next two days I got home to the United States, went and took an x-ray and Shernoff I had broken my tailbone and I’m out $500 for slipping on one of your cement steps

United States of America

Shearry

6,0 Good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

They need to prepare better and rethink their strategy especially for the Heaven side

the lobby was beautiful

the rooms need to be upkept better. Not really giving what the photos on the internet show. Also their adult only section was not a true adult only.. they did not have a DJ at the adult pool which did not cater to a diverse group with the music . having to share a lobby with families was not the best experience.. Children running everywhere cause the parents didn’t know how to tell them to sit down . also not many activities like most resorts or things to do at night to cater to adults only . Just not the best

Mexico

Ana

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Exceptional

Everything. Was my 4th time staying there and they are always doing renovations. They had 3 new restaurants since my last stay. Excellent service from the staff and the rooms are very luxurious.

The disco was in renovation, but the bar was great.

New Zealand

Conna

1,0 Pleasant

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Worst hotel ever

Nothing avoid at all costs there's much nicer places to stay.

We checked into The Hard Rock Hotel Riveria Maya on September the 9th to celebrate our 10 year anniversary. We had booked a sky deluxe room for 5 nights on booking.com on checking into our room we were highly disappointed as we looked straight out to a noisy unsightly building site. We called reception immediately and were told there were no available rooms to move us to so we had to stay put in this room until the following night. The building site was not the only issue with this room. There was mould on the ceiling and the floor was filthy my feet had turned black from walking in the room, please see the attached photos. On the second day we were moved to another room and the bell boy that assisted us with our move has completely ruined our luggage they now have blue paint scratched into both our suitcases, one was a brand new suitcase which is now ruined. Although the second room did not look out to a building site the room was still not up to standards as there was hair and pubic hair on the floor, mould on the sheets and an awful musty damp smell in the room. The issues hadn't stop there as our main door wasn't locking properly and the toilet room door couldnt close fully either, the toilet also made continuous noise after each flush. We found the site itself was still under a lot of construction and the photos of what we were expecting didn't live up to the reality although the staff did make a big effort to provide excellent customer service, the rooms and facilities weren't what we were expecting which is why we had to check out earlier. This was meant to be a nice relaxing holiday as we were travelling all the way from the UK and it's our first time in Mexico.

United States of America

Vicente

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Great experience

It was a great experience and great costumer service.

United States of America

Jose

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Great place to vacation

Relaxing placeanything

Mexico

Jhasselt

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Very Good

The food was amazing

There room was a little bit old and seems like wasnt taking care as much as it should be.

Estonia

Kadri

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Wonderful

United States of America

Genette

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Amazing trip!

I loved the people and area, everything available and included with your booking. The pools and beaches are to die for!

The only food I enjoyed was at the restaurant “Toro” everything else needed seasoning and was inconsistent. Beware of rooms facing the terrace when it rains, you may get flooding like I did.

United States of America

Angela

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Beautiful but not sure I'd go again

The staff was extremely friendly! Especially the ones by the pool, they tried to help us as much as they could with as many people that were there. The resort itself was a beautiful resort

Our first room was pretty dirty and didn't have AC so they switched us to a new room. Whenever they would clean the room they never left us enough towels or toilet paper so we'd always have to call for it. I also got food poisoning so I was out for a couple of days which really sucked on a vacation.

United States of America

Desire'e

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Good

The property was beautiful- lush lawns, beautiful pools and a phenomenal staff.

Our first room was filthy- after only a few minutes, my feet were black with dirt. Second room had mild growing in the shower and extremely dusty/ dirty. The food was mediocre at best, dinner is a slow tedious process generally taking longer than 2 hours.

United States of America

Andrea

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Wonderful

Hotel was amazing.

The only thing I didn't like was when I arrived to check in Booking.com had not paid the hotel and I had a paid in full in March which delayed my checking in be cause they(Hard Rock) had to call and have Booking send the funds. Once a customer is paid in full the hotel should be paid.

Switzerland

Carlos

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

Heaven but not an adult only

The location is good, with view of the Caribbean. The food is o.k. (not great but ok). The service is quite good, and the staff friendly.

We booked on the “Heaven “ side of the property, which is supposedly and adult-only location. Seems that due to COVID-19 (I assume, not sure) the kid’s part of the property is closed and under renovation, which means there were kids allowed in certain areas where they would (under normal circumstances) not be allowed. Would have been nice to know this in advance. Not that much of an issue, but if one books and adults-only resort, one expects that.

United States of America

Shearry

6,0 Good

Purpose of trip: Leisure trip

What was the highlight of Hard Rock Riviera Maya Heaven Section

They need to prepare better and rethink their strategy especially for the Heaven side

the lobby was beautiful

How can we help you?

Leave us your email and an agent will offer you the best option according to your search

Best price

Best price guaranteed.

No surprises

Availability confirmation and instant booking.

Discounts

When making your reservation you'll receive discounts and free services.

- Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive -

Disclaimer: This is not an official website. This site offers the property's information and telephone number, as well as online Booking service.

Hard Rock Riviera Maya Heaven Section ★★★★★

FROM 395,00 (USD $)

Online booking

Book as you like

Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

➤ Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive | Quintana Roo

See photos for Hard Rock Riviera Maya Heaven Section

Room choices in Hard Rock Riviera Maya Heaven Section

Hard Rock Riviera Maya Heaven Section Services

Hard Rock Riviera Maya Heaven Section Terms and Conditions

Other known names for Hard Rock Riviera Maya Heaven Section

Hard Rock Hotel Riviera Maya Heaven Section

Hard Rock Hotel Riviera Maya- Heaven Section ()

Frequently asked questions about Hard Rock Riviera Maya Heaven Section

How do I get the best price guarantee for Hard Rock Riviera Maya Heaven Section?

Is WiFi available at Hard Rock Riviera Maya Heaven Section?

Is there free parking available at Hard Rock Riviera Maya Heaven Section?

What are the outdoor activities at Hard Rock Riviera Maya Heaven Section

What languages are spoken at Hard Rock Riviera Maya Heaven Section?

What are the general services offered at Hard Rock Riviera Maya Heaven Section?

Are pets allowed at Hard Rock Riviera Maya Heaven Section?

What is the check-in time at Hard Rock Riviera Maya Heaven Section?

What is the check-out time at Hard Rock Riviera Maya Heaven Section?

100% real reviews of Hard Rock Riviera Maya Heaven Section

Jeff

Vicente

Jose

Jhasselt

Kadri

Genette

Gary

Shearry

Ana

Conna

Vicente

Jose

Jhasselt

Kadri

Genette

Angela

Desire'e

Andrea

Carlos

Shearry

How can we help you?

- Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive -