Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive ★★★★★

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Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

Km. 72 Carretera Cancun-Tulum, 77710 Puerto Aventuras, Mexico

➤ Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive | Quintana Roo

You might be eligible for a Genius discount at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive. To check if a Genius discount is available for your selected dates sign in.


Genius discounts at this property are subject to book dates, stay dates and other available deals.

Experience world-class service at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All InclusiveHard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive is an adults-only enclave within the Hard Rock Riviera Maya resort. Set on the beautiful beachfront, it features 4 fine restaurants, 4 bars, a nightclub with a grotto pool and 2 hot tubs, plus a fully equipped spa on site.

The modern guestrooms feature a hot tub that fits 2 guests, rain shower and trademark toiletries. Guests can take guitar lessons while watching a teacher in the flat-screen TV. Coffee maker and a bottle of wine are also featured. Slippers and bathrobes are provided.

The fine restaurants include a Spanish tapas bar, a French cuisine restaurant, an Italian restaurant and a cafeteria. The Heaven Bar offers a large selection of drinks and cocktails, previous entering the nightclub that features a live DJ playing.

Rock Spa, the fully equipped wellness centre, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'.

There are also several outdoor pools, terraces with sun loungers and a tranquil beach area to enjoy the Caribbean at the Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive.Couples particularly like the location — they rated it 8.6 for a two-person trip.Distance in property description is calculated using © OpenStreetMap

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Room choices in Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive Services

Internet WiFi is available in all areas and is free of charge.
Parking Free private parking is possible on site (reservation is not needed).
Outdoors Beachfront Private beach area Garden, Beachfront, Private beach area, Garden
Activities Bicycle rental Live music/performance Themed dinner nights Beach Tennis equipment Water park Evening entertainment Nightclub/DJ Entertainment staff Diving Cycling Games room Golf course (within 3 km) Tennis court, Bicycle rental, Live music/performance, Themed dinner nights, Beach, Tennis equipment, Water park, Evening entertainment, Nightclub/DJ, Entertainment staff, Diving, Cycling, Games room, Golf course (within 3 km), Tennis court
Food & Drink Fruits Wine/champagne Snack bar Breakfast in the room Bar Restaurant, Fruits, Wine/champagne, Snack bar, Breakfast in the room, Bar, Restaurant
ParkingFree private parking is possible on site (reservation is not needed). Valet parking, Valet parking
Reception services ATM/cash machine on site Luggage storage Tour desk Currency exchange 24-hour front desk, ATM/cash machine on site, Luggage storage, Tour desk, Currency exchange, 24-hour front desk
Cleaning services Daily housekeeping Ironing service Additional chargeLaundry Additional charge, Daily housekeeping, Ironing service Additional charge, Laundry Additional charge
Business facilities Fax/photocopying Additional chargeBusiness centre Additional chargeMeeting/banquet facilities, Fax/photocopying Additional charge, Business centre Additional charge, Meeting/banquet facilities
Safety & security CCTV outside property CCTV in common areas Smoke alarms Safety deposit box, CCTV outside property, CCTV in common areas, Smoke alarms, Safety deposit box
General Pet bowls Adults only Minimarket on site Air conditioning Heating Car hire Lift Barber/beauty shop Facilities for disabled guests Airport shuttle Additional chargeNon-smoking rooms Room service, Pet bowls, Adults only, Minimarket on site, Air conditioning, Heating, Car hire, Lift, Barber/beauty shop, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms, Room service
Outdoor swimming pool Open all year Pool with view Salt-water pool Pool/beach towels Pool bar Sun loungers or beach chairs, Open all year, Pool with view, Salt-water pool, Pool/beach towels, Pool bar, Sun loungers or beach chairs
Wellness Yoga classes Sun loungers or beach chairs Hot tub/Jacuzzi Massage Additional chargeSpa and wellness centre Additional chargeFitness centre Sauna Additional charge, Yoga classes, Sun loungers or beach chairs, Hot tub/Jacuzzi, Massage Additional charge, Spa and wellness centre Additional charge, Fitness centre, Sauna Additional charge
Languages spoken English Spanish, English, Spanish

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive Terms and Conditions

Check-in From 15:00. Guests are required to show a photo identification and credit card upon check-in. You'll need to let the property know in advance what time you'll arrive.
Check-out Until 12:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds Child policiesChildren are not allowed.Cot and extra bed policiesCots and extra beds are not available at this property.
No age restriction There is no age requirement for check-in
Pets Pets are not allowed.
Accepted payment methods Cash
To consider

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Infants from 0-3 years old are free.

All children from 4 to 17 years old extra charges apply.

When travelling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required.

Only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In the event of an early departure, the property will charge you the full amount for your stay.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Hard Rock Riviera Maya Heaven Section

Hard Rock Hotel Riviera Maya Heaven Section

Hard Rock Hotel Riviera Maya- Heaven Section ()

How do I get the best price guarantee for Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive?

Best price guarantee on our site. Book here and avoid any surprises at your arrival to Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive. If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%.

Is WiFi available at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive?

WiFi is available in all areas and is free of charge.

Is there free parking available at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive?

Free private parking is possible on site (reservation is not needed).

What are the outdoor activities at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

Beachfront Private beach area Garden, Beachfront, Private beach area, Garden

What languages are spoken at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive?

English Spanish, English, Spanish

What are the general services offered at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive?

Pet bowls Adults only Minimarket on site Air conditioning Heating Car hire Lift Barber/beauty shop Facilities for disabled guests Airport shuttle Additional chargeNon-smoking rooms Room service, Pet bowls, Adults only, Minimarket on site, Air conditioning, Heating, Car hire, Lift, Barber/beauty shop, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms, Room service

Are pets allowed at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive?

Pets are not allowed.

What is the check-in time at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive?

From 15:00. Guests are required to show a photo identification and credit card upon check-in. You'll need to let the property know in advance what time you'll arrive.

What is the check-out time at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive?

Until 12:00

100% real reviews of Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

If you have any questions regarding the facilities or services provided at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

6,0
Purpose of trip: Leisure trip
What was the highlight of Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
They need to prepare better and rethink their strategy especially for the Heaven side
the lobby was beautiful
the rooms need to be upkept better. Not really giving what the photos on the internet show. Also their adult only section was not a true adult only.. they did not have a DJ at the adult pool which did not cater to a diverse group with the music . having to share a lobby with families was not the best experience.. Children running everywhere cause the parents didn’t know how to tell them to sit down . also not many activities like most resorts or things to do at night to cater to adults only . Just not the best
10,0
Purpose of trip: Leisure trip
What was the highlight of Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
Exceptional
Everything. Was my 4th time staying there and they are always doing renovations. They had 3 new restaurants since my last stay. Excellent service from the staff and the rooms are very luxurious.
The disco was in renovation, but the bar was great.
1,0
Purpose of trip: Leisure trip
What was the highlight of Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
Worst hotel ever
Nothing avoid at all costs there's much nicer places to stay.
We checked into The Hard Rock Hotel Riveria Maya on September the 9th to celebrate our 10 year anniversary. We had booked a sky deluxe room for 5 nights on booking.com on checking into our room we were highly disappointed as we looked straight out to a noisy unsightly building site. We called reception immediately and were told there were no available rooms to move us to so we had to stay put in this room until the following night. The building site was not the only issue with this room. There was mould on the ceiling and the floor was filthy my feet had turned black from walking in the room, please see the attached photos. On the second day we were moved to another room and the bell boy that assisted us with our move has completely ruined our luggage they now have blue paint scratched into both our suitcases, one was a brand new suitcase which is now ruined. Although the second room did not look out to a building site the room was still not up to standards as there was hair and pubic hair on the floor, mould on the sheets and an awful musty damp smell in the room. The issues hadn't stop there as our main door wasn't locking properly and the toilet room door couldnt close fully either, the toilet also made continuous noise after each flush. We found the site itself was still under a lot of construction and the photos of what we were expecting didn't live up to the reality although the staff did make a big effort to provide excellent customer service, the rooms and facilities weren't what we were expecting which is why we had to check out earlier. This was meant to be a nice relaxing holiday as we were travelling all the way from the UK and it's our first time in Mexico.
9,0
Purpose of trip: Leisure trip
What was the highlight of Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
This is our 2nd time staying at the Hard Rock Riviera Maya and loved it as much as I did the 1st time! The staff from ch
The property was spacious but not too big. Well lit at night and the employees were always busy keeping the property clean of seaweed and trash.
The only thing I didn’t like about the property was that one night the wait for all the restaurants on the Heaven side was over an hour so we had to go to the Marketplace on the Hacienda side and it was just chaos. I wish Farro was open for dinner but I’m sure it doesn’t pay to have it open.

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